Shipping & Returns

PROCESSING AND SHIPPING
Orders will be processed within 2-5 business days after your full payment has been received. Shipment time will be between 2-7 business days depending on your physical address. The total wait time after you place your order will be between 4-12 business days. If you are paying by certified check or money order, please allow 7-10 business days for the funds to clear. Shipping time and cost vary depending on location, and product ordered.

Hawaii, Alaska, Canada, and Other International Locations
For Hawaii, Alaska, Canada, and all International locations, please contact us at 1-855-587-8888 for a custom shipping quote.

CODs
We accept CODs under certain conditions; please contact us at 1-855-587-8888 for more details.

IN A HURRY?
We offer priority handling and delivery on most items upon request. For special instructions, PLEASE ORDER BY PHONE.

RETURNS AND EXCHANGES
100% Money back guarantee for defective items. Defective items or missing parts must be reported within 7 days of purchase or delivery. Shipping damage(s) must be reported immediately upon receipt of package(s). Returns and exchanges for any other reason will not be accepted.

CANCELLATIONS
Cancellations on orders are accepted without penalty before the close of business on the day purchased.

SALES TAX
We collect sales tax in the state of California. All shipments to CA are subject to California Sales Tax.

CUSTOMER SERVICE
Our helpful customer service department is committed to assist you in every way. If you have a question or problem with your order, please call 1-855-587-8888 for Customer Service, Monday–Friday, 8am – 5pm PST. Or email us at support@beyondvape.com 24 hours a day, 7 days a week. Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped.